Customer context
Keep the complaint connected to its conversation, earlier contacts and customer record.
RESOLUTION AI
Complaint Resolution
Give every customer issue an owner, a clear next step and a recorded outcome. Keep the conversation and payment context together.
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ILLUSTRATIVE CASE
Resolve the question before the next reminder.
A customer disputes a charge after two earlier contacts. Your team reviews the charges, records the resolution and considers the next payment follow-up only after fresh approval.
See the connected workflowBILLING QUESTION#AN-1048
Possible duplicate charge
Customer reports being charged twice.
- Status
- Under review
- Previous contacts
- 2 contacts
- Payment reminders
- On hold
- Next action
- Verify the charges
RESOLUTION CENTER
The whole story, not just a ticket.
Clear ownership
Assign the issue and track its priority, status and next step.
Financial context
See reported exposure alongside linked invoices and recorded payments.
Complaint-aware follow-ups
Hold payment reminders while a related complaint remains open.
Human review
Review the recommendation. Financial decisions remain subject to permissions and approval.
Resolution history
Record the outcome and keep an audit trail of important changes.